Customer Information Manager, involved in the new CRM project for BMW, with the precise assignment to organize and coach the call centre operators to achieve the required confidence to handle information requests addressed to the company.         Reference Manager for the Safe Driving School of BMW Italia, namely: “GuidarePilotare” owned by Siegfried Stohr. The assignment involved management of the Marketing budget allocated to the specific activity, communication, publishing, editing, specific car park management and all inter-relations with BMW Italia.         Product Specialist for the Marketing department for BMW Italia S.p.A. in San Donato Milanese in Milan, in charge of preparing and lecturing product presentations, for all new models, to the sales force throughout the territory. Management of catalogues and selling points publications, conceiving of new teaching aids and participation in the development of a new software aid for the sales network, namely “Sales assistant”.         Technical Trainer for BMW Italia S.p.A. in Palazzolo di Sona in Verona, with the assignment to prepare and coach all the Service staff in the After Sales Network, namely mechanics.         Technical Service Trainer for Lucas Ricambi S.p.A. in Cinisello Balsamo in Milan, in charge of preparing, editing and coaching on electronic ignition and fuelling systems for the independent car service market network. Teaching about the use of diagnostic equipment and on-site presentations with practical demo’s.         More than 200.000 Km covered for test-drives with BMW cars and competitor Brands.           Degree as Beng Mech Eng Honours in Mechanical Engineering at Coventry University (UK). Final project for IVECO in Turin on vibration dynamics of a cooling fan with extensive analysis and use of computerised techniques.         Mechanical Engineering Course at Milan Polytechnic.